COMPLAINT PROCESS FOR EMPLOYERS
The College of Licensed Practical Nurses of Alberta (CLPNA) is charged under the Health Professions Act with the responsibility of protecting the public from unethical, unskilled or unsafe nursing practice.
Employer’s Duty to Report Unprofessional Conduct
In Alberta, Health Professions Act, Section 57(1) establishes the legal responsibilities of employers in their duty to report unprofessional nursing practice to the appropriate regulator. Under the HPA, employers must submit a complaint in writing to the CLPNA when they:
- Terminate or suspend an LPNs employment due to unprofessional conduct
- Receive a resignation from an LPN prior to being suspended or terminated for unprofessional conduct
Complete guidance is provided in CLPNA’s Interpretive Document: Duty to Report.
Contacting the Complaints Department
The Complaints Department is available to explain CLPNA’s complaint process and how it applies to your situation. When you call, the Complaints Director or the Complaints Consultant will clarify your concerns/complaint, explain the complaint process and options to resolve your concerns, and provide instructions on submitting a complaint.
Contact the Complaints Department at 780-484-8886 or 1-800-661-5877 (toll free in Alberta).
How to Submit a Complaint against a LPN
In order for a complaint to be accepted, it must:
- be in writing;
- indicate the LPN’s name and registration number;
- indicate the issue/reason for the complaint;
- be signed by the complainant; and
- include your contact information.
Anonymous complaints will not be accepted.
All complaints must be addressed to:
Sandy Davis, Complaints Director
College of Licensed Practical Nurses of Alberta (CLPNA)
St. Albert Trail Place
13163 146 Street
Edmonton AB T5L 4S8
- Interpretive Document: Duty to Report
- Employers Handbook: Alberta’s Health Professions Act
- Health Professions Act, Part 4 – Professional Conduct
- HQCA, Managing Disruptive Behaviour in the Healthcare Workplace (Framework)
- HQCA, Managing Disruptive Behaviour in the Healthcare Workplace (Online Toolkit)
- Interpretive Document: Fitness to Practice and Incapacity
- Practice Policy: Personal Declaration for Registration Requirements
- CLPNA Practice Statement 1: Professional Responsibility & Accountability
Legislation, Practice & Policy for a complete listing of other resources.