Complaint Process for the Public
The College of Licensed Practical Nurses of Alberta (CLPNA) is charged with the responsibility of protecting the public from unethical, unskilled or unsafe nursing practice.
This information is intended for members of the public (ie. co-workers, patients and their family members) inquiring about how and when to report complaints regarding concerns about the competence and/or conduct of a Licensed Practical Nurse (LPN) to CLPNA and provides information about the complaint process.
What type of concerns/complaints should I report to CLPNA?
Anyone receiving the services of a LPN is entitled to be treated in a fair and ethical manner. All LPNs are expected to practice competently and professionally.
Some examples of unprofessional conduct may include, but are not limited to:
- Nursing practice and competency issues
- Patient neglect/abuse (verbal, physical, emotional, sexual)
- Medication administration errors
- Patient safety issues
- Breach of privacy/confidentiality
- Conflict of interest
- Boundary issues – inappropriate relationship
- Co-worker harassment/bullying
If you are concerned with any of the above, contact the Complaints Department.
Contacting the Complaint’s Department
The Complaints Department is available to explain CLPNA’s complaint process and how it applies to your situation. When you call, the Complaints Director or the Complaints Consultant will clarify your concerns/complaint, explain the complaint process and options to resolve your concerns, and provide instructions on submitting a complaint.
Contact the Complaints Department at 780-484-8886 or 1-800-661-5877 (toll free in Alberta).
How to Submit a Complaint against an LPN
In order for a complaint to be accepted, it must:
- be in writing;
- indicate the LPN’s name (if known);
- indicate the issue/reason for the complaint;
- be signed by the complainant; and
- include your contact information.
In addition, please state your specific concerns and provide in writing:
- The details of the event which led to the complaint. In general, your complaint should include the basic information of “who, what, when, where, why and how.”
- Including date/s (if known),
- The names of any persons involved (if known), and
- Any other relevant information to the complaint. If you have any supporting documentation, please provide copies
Anonymous complaints will not be accepted.
Please note: The LPN will receive a copy of your complaint letter.
All complaints must be addressed to:
Sandy Davis, Complaints Director
College of Licensed Practical Nurses of Alberta (CLPNA)
St. Albert Trail Place
13163 146 Street
Edmonton AB T5L 4S8
- Interpretive Document: Duty to Report
- Employers Handbook: Alberta’s Health Professions Act
- Health Professions Act, Part 4 – Professional Conduct
- HQCA, Managing Disruptive Behaviour in the Healthcare Workplace (Framework)
- HQCA, Managing Disruptive Behaviour in the Healthcare Workplace (Online Toolkit)
- Interpretive Document: Fitness to Practice and Incapacity
- Practice Policy: Personal Declaration for Registration Requirements
- CLPNA Practice Statement 1: Professional Responsibility & Accountability
for a complete listing of other resources.