Complaints

The legislative mandate of the College of Licensed Practical Nurses of Alberta (CLPNA), as enacted under the Alberta Health Professions Act (HPA), is to protect the public. To fulfill its duty, CLPNA requires its members to deliver safe, competent and ethical nursing care. These requirements are set out in the Standards of Practice and Code of Ethics for the profession and in relevant legislation.

The CLPNA is committed to assuring the public that Licensed Practical Nurses (LPNs) meet these requirements, and in doing so, has the responsibility of managing and resolving complaints made against the regulated members or former members (if within 2 years since registration lapsed) of the CLPNA.

The Health Professions Act, Part 4, Professional Conduct, defines and outlines the complaint process that must be followed by the Complaints Director (or designate) when a LPN’s conduct or competence has come into question (unprofessional conduct is defined under section 1(1)(pp) of the HPA).

Contacting a Complaints Consultant

A Complaints Consultant is available to help you understand our complaint process and how it applies to your situation. When you call, a Complaints Consultant will:

  • Listen to your specific concerns/complaint
  • Ask questions to clarify and better understand your concerns/complaint
  • Discuss what options are available to resolve your concerns
  • Provide you with instructions to submit a complaint
  • Meet with you in person to discuss your complaint, if required
  • Answer your questions throughout the complaint process
  • Discuss and clarify any information you may receive from us

Call 780-484-8886 or toll free at 1-800-661-5877 and ask to speak with a Complaints Consultant.

Frequently Asked Questions

A complaint could come from a variety of sources including a co-worker, patient, a family member of a patient, an employer, the Complaints Director, or through the Protection for Persons in Care Act.

Relevant Documents

Go to Legislation, Practice & Policy for a complete listing of other resources.

How to Submit a Complaint against a LPN

In order for a complaint to be accepted, it must:

  • be in writing;
  • indicate the LPN’s name;
  • indicate the issue/reason for the complaint;
  • be signed by the complainant; and
  • include your contact information.

Anonymous complaints will not be accepted. All complaints must be addressed to:

Sandy Davis, Complaints Director
College of Licensed Practical Nurses of Alberta
St. Albert Trail Place
13163 146 Street
Edmonton AB T5L 4S8

What happens after a Complaint is initiated?

Go to Legislation, Practice & Policy for a complete listing of other resources.

** Disclaimer – The Complaint webpages contain information for consideration by all parties involved in the complaint process under the HPA. It does not however, imply or cannot be interpreted as implying legal opinion or advice. As such and if necessary, individuals should seek their own independent advice for issues related to the complaint process. **