Complaints

The College of Licensed Practical Nurses of Alberta is responsible for managing complaints against Licensed Practical Nurses under the authority of the Health Professions Act (HPA).

Under the HPA, a regulatory college protects the public from unsafe practice and holds regulated members accountable for the care they provide to clients.

The CLPNA does not currently accept complaints about HCAs as they are not yet regulated.  After February 2, 2026, the CLHA will accept complaints about HCAs; however, the complaints should be about conduct / incidents that occur after regulation.  

The CLHA may be able to accept complaints where the conduct occurred prior to February 2, 2026, such as complaints alleging serious patient abuse or other matters that could be of a criminal nature.  Such complaints will be assessed on a case by case to determine CLHA’s jurisdiction before proceeding.

Complaints Process Video Series

We have a series of eight videos explaining different aspects of our complaints process. These videos explore the process by which a complaint against an LPN is received, investigated, and resolved under the HPA.