Complaints

The legislative mandate of the College of Licensed Practical Nurses of Alberta (CLPNA), as enacted under the Alberta Health Professions Act (HPA), is to protect the public. To fulfill its duty, CLPNA requires its members to deliver safe, competent and ethical nursing care. These requirements are set out in the Standards of Practice and Code of Ethics for the profession and in relevant legislation.

The CLPNA is committed to assuring the public that Licensed Practical Nurses (LPNs) meet these requirements, and in doing so, has the responsibility of managing and resolving complaints made against the regulated members or former members (if within 2 years since registration lapsed) of the CLPNA.

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Contacting a Complaints Consultant

A Complaints Consultant is available to help you understand the complaint process and how it applies to your situation. Call 780-484-8886 or toll free at 1-800-661-5877.

** Disclaimer – The Complaint webpages contain information for consideration by all parties involved in the complaint process under the HPA. It does not however, imply or cannot be interpreted as implying legal opinion or advice. As such and if necessary, individuals should seek their own independent advice for issues related to the complaint process. **