Complaints

The College of Licensed Practical Nurses of Alberta (CLPNA) is responsible for protecting the public from unethical, unskilled, and unsafe nursing practice of Licensed Practical Nurses (LPNs) under the authority of the Alberta Health Professions Act (HPA). As such, there is a formal process to manage complaints of unprofessional conduct against Licensed Practical Nurses.

Make a Complaint

Unprofessional conduct is defined in the HPA and includes conduct such as, but not limited to, a lack of knowledge, skill or judgment when providing nursing services in contravention of the HPA, CLPNA’s Code of Ethics or Standards of Practice and other relevant legislation.

During COVID-19 pandemic, the CLPNA is taking all appropriate measures to ensure its mandate of protecting the public against unskilled nursing practice and unprofessional conduct continues to be a top priority. Complaints continue to be handled within the timelines specified by the Health Professions Act (HPA) and procedures outlined by CLPNA. For the health and safety of LPNs and the public, the CLPNA is following Alberta Health’s COVID-19 guidelines. Therefore, investigations are now managed remotely (ie. phone or videoconference).

 

The Complaints Process

The College of Licensed Practical Nurses of Alberta (CLPNA) has a series of eight videos explaining different aspects of its complaints process.

These videos provide information for members of the public as well as LPNs and other stakeholders. They explore the process by which a complaint against an LPN is received, investigated, and resolved under the Health Professions Act.